I just finish reading a book how the a call center turn its table round and become a good working environment that provides good customer service. ------- "The Experience! How to wow your customers and create a passionate workplace" by Lior Arussy. The summary of the things that was done is as follows : 1. Technology does not care for customer, people do People come first. Technology can help. It is a tool; what people do with it, is up to you. 2. Treat the customer the way you want to be treated... read more
