I've just gotten off of the phone with a woman named Pat, who works in the office of the president of Medco, the company that I had written about over the weekend. Medco had required that I start a mail-order account with them in order to get my medications at a particular co-payment rate, so I had set things up. My first experience was quite bad, when I discovered that two of my prescriptions would not be filled, but no one had contacted me at any point to tell me there were problems (despite... read more
