To the relevant readers interested in ITIL version 3 Foundations Certification, here's a sample exam paper. I recently cleared ITIL with a 100% and thought I would share some of the sample exam paper. Hope you would find it useful. Please subscribe to the blog and visit often as there will be more sample papers posted QUESTION :1 Which of the following questions does guidance in Service Strategy help answer? 1: What services should we offer and to whom? 2: How do we differentiate ourselves from... read more
